Oxford Student Enrolment – Everything is a process

We have had a few queries about obtaining an Enrolment Certificate in order for overseas students to open a bank account in the UK.

There are two steps to enrolment:

  1. The College enrols you by ticking a box within the University’s Student Records system once they have physically seen you and issued you with your University Card.
  2. You enrol yourself on the Student Self Service website.

Once both you and the College have checked all the correct boxes and satisfied the enrolment process then you will see the menu heading “My Student Record” on the Student Self Service web page.

Click “My Student Record” and you will see a list of certificates and documents which you can print.


If you do NOT have the “My Student Record” menu heading then it means that either you OR the College hasn’t completed all the steps of the enrolment process.

  1. Have YOU completed all YOUR enrolment requirements?
  2. Does the College Office know that YOU are physically here in Oxford?
  3. Have YOU got your University Card?

If you can answer YES to all the above, then you should contact the College Office again and ask them to tick the box in the Student Records System. 🙂

Seriously Phishy

I mentioned in my blog post back on 12 January 2017 that Phishing was getting serious – Phishing getting serious now in Oxford

However, the game has been raised this morning with a Spear Phishing attack against MCR Presidents and Treasurers. You have been warned!

What is a Spear Phishing attack?
This is where the attackers / scammers / bad-guys have done some homework and have pulled information about people from the College website and LinkedIn and then crafted targeted emails and then spoofed the sender. I have read about this for many years but this is it happening today. A sad day indeed.

Renewing Office365 Subscriptions

Microsoft Office365 is a 12 month renewable subscription so you just need to go back to http://ox.ac.onthehub.com and “buy” a new free subscription.

Once you subscription is renewed you will receive an email with a temporary password – however, we have found that this temporary password doesn’t always work. So what do you do?

You can call Kivuto direct on a free phone number or you can try this (long-winded) workaround.

  1. Go to http://ox.ac.onthehub.com
  2. Login using your OXFORD SSO credentials
  3. Click Options dropdown menu in the top right and select Your Account/Orders
  4. On the Orders & Downloads tab you will see your recent order – Click View Details
  5. Then click Get Office365
  6. This will take you to the Office365 login page.

  1. Enter your Microsoft username (@oxforduni.onmicrosoft.com) but do not login. Instead click the Can’t access your account? link below the Sign in button.
  2. This will take you to Get back into your account – Who are you? page.
  3. Your Microsoft username should already be entered
  4. Complete the CAPTCHA (the random characters bit) then and click Next
  5. You will then see a message saying your account is not enabled for password reset!
  6. However … click the link below which says If you’d like, we can contact an administrator in your organisation to reset your password for you.
  7. If you click the link a new password will be emailed to you from the administrator which will let you log into Office 365.
  8. You can now download Office365 OR if you are renewing you just need to open Word on your computer and SignIn (top right corner of Word 2016)
  9. Phew – now have a chocolate biscuit! Well done!

If your subscription is still valid and Office still refuses to work … contact Kivuto Support and explain what happened. Kivuto will send you with a new Temporary password which will allow you to login to Microsoft and create a new password.

Please note that this service is delivered by Kivuto on behalf of IT Services – all support queries need to go to support@kivuto.com or 0800 098 8436 (11am to 11pm UK time).

Office365 stopped working? It may have expired

Sounds like your subscription may have expired.

Login to the “OnTheHub.com” website and check when your annual subscription for Office365 expires.

  1. http://ox.ac.onthehub.com
  2. Login using your OXFORD SSO credentials
  3. Click Options dropdown menu in the top right and select Your Account/Orders
  4. On the Orders & Downloads tab you will see what you have ordered recently – Click View Details
  5. The Order Summary page will tell you when your subscription expires.

If your subscription has expired … renew it for free! 🙂

However, we have found that the temporary password sent to you for renewing your subscription doesn’t always work.

So what do you do?
Read our next blog … Renewing Office365 Subscriptions

Please note that the Office365 service is delivered by Kivuto on behalf of IT Services – all support queries need to go to support@kivuto.com or 0800 098 8436 (11am to 11pm UK time).


Eduroam – Renewing Radius certificates

IT Services will be renewing the certificates for Radius servers tomorrow morning
(2nd February) at 9am.

What on Earth does this mean?

It means that your Eduroam connection may break and either: 

  1. you will be prompted to accept a new Radius certificate on your computer / phone / tablet device, and/or
  2. you will be prompted to enter your REMOTE ACCESS credentials on your computer / phone / tablet device.

If you still cannot get connected then you may need to reinstall the certificates using the Eduroam Configuration Assistant Tool (CAT)

  1. Connect the OWL wireless network and then open a web browser on your computer.
  2. Visit the Eduroam CAT website at :
  3. Click the “eduroam user: download your eduroam installer” button at the bottom of the webpage
  4. Search “University of Oxford” – installers for other institutions will not work with your OXFORD credentials!
  5. You will then be presented with various installers – choose your operating system
  6. Once the installer has downloaded run the installer program
  7. When prompted for username and password make sure you append @OX.AC.UK to your username
  8. Once installed (and you are within range of an Eduroam Wireless network!) you may be prompted to enter your user credentials again – as a final security check; after which your computer / device will remember your password so you don’t have to keep typing it in.

Phishing getting serious now in Oxford

This is a very targeted Phishing attempt to Oxford University staff and students.

These types of phishing emails are ONLY going to get more sophisticated. Please be extra careful in your inbox.



You should read this blog post from OxCERT on how to recognised a genuine Oxford login page.

How to recognize the University of Oxford Web Login Pages